Today, I asked Claude to provide a guideline for a Florida-based condominium association board of directors to use when selecting a management company.
BOARD OF DIRECTORS GUIDE
Selecting a Management Company
for a Florida Condominium Association
Key Features • Interview Questions • Selection Criteria • Search & Interview Checklist
Prepared for a 52-Unit Mid-Rise Condominium Association
August 2026
Why This Search Deserves the Board’s Full Attention
For a 52-unit mid-rise association, the management company is the single most consequential outside relationship the board will enter into. This firm will handle the community’s money, its legal compliance under Florida Chapter 718, its vendor relationships, and its day-to-day relationship with every resident. Since the 2021 Champlain Towers South collapse, Florida has layered on significant new statutory obligations — Structural Integrity Reserve Studies (SIRS), Milestone Inspections, fully-funded reserves, and stricter financial transparency and reporting — that make management-company competence a legal and financial safety issue, not just a service-quality one.
A 52-unit building sits in useful middle ground: large enough to command a dedicated (not shared) manager and real leverage on fees, but small enough that the board must actively guard against being a low-priority account for a firm that is over-extended across too many communities. The guidance below is written with that specific profile in mind.
Part 1 — The Best Way to Run the Search
Treat this as a formal procurement, not an informal referral. A structured process protects the board legally, produces comparable proposals, and gives owners confidence that the decision was made with diligence.
- Start with a needs assessment. Before contacting any company, agree as a board on the scope: full service vs. financial-only management, on-site staffing expectations, reserve/SIRS support, and budget range. Put this in writing — it becomes the backbone of your RFP.
- Build a candidate list of 4–6 firms. Source names from: the Community Associations Institute (CAI) Florida chapters, referrals from neighboring condominium boards of similar size, your association’s attorney or CPA, and the Florida DBPR licensee database. Avoid relying solely on web-search ads.
- Verify licensing before you spend time on anyone. Every Florida CAM (community association manager) and management firm must be verified through the Department of Business and Professional Regulation at myfloridalicense.com. Confirm the license is active and check for disciplinary history.
- Issue a written Request for Proposal (RFP). Send the same scope document and question set to every candidate so proposals can be compared on an apples-to-apples basis. Set a firm response deadline.
- Score written proposals before interviewing. Use a simple weighted scorecard (see Part 4) to narrow the field to 2–3 finalists — this keeps the board from being swayed by the best presenter alone.
- Interview finalists in person, ideally at the property. Ask to meet the specific manager who would be assigned to your community, not just a sales representative.
- Call references — and visit one, if possible. Prioritize references from other Florida condominiums of similar size (30–75 units) rather than large HOAs, which are governed differently under Chapter 720.
- Have counsel review the management contract before signing. Pay particular attention to the termination clause, indemnification language, fee escalation terms, and scope exclusions.
Part 2 — Key Features to Look For
Group your evaluation around six categories. A strong candidate should perform well across all six. A firm that is excellent on price but weak on compliance is a liability given Florida’s current regulatory climate.
1. Florida Licensing & Legal Compliance
- Active CAM licensure: the assigned manager and firm hold current Florida Statute 468.431 licenses; verifiable on myfloridalicense.com.
- Chapter 718 specialization: deep, current experience with condominiums specifically (Ch. 718), not primarily homeowners’ associations (Ch. 720) — the statutes differ meaningfully.
- SIRS & Milestone Inspection expertise: a demonstrated process for coordinating Structural Integrity Reserve Studies and Milestone Inspections, tracking statutory deadlines, and folding results into reserve budgeting.
- Regulatory currency: a track record of proactively updating boards on new legislation each session (Florida’s condo statutes have changed substantially in recent years).
2. Financial Management Capability
- Transparent accounting: monthly financial statements, an accessible general ledger, and a clear audit trail; ability to produce state-required annual financial reports (audit, review, or compilation, based on association size).
- Reserve fund administration: experience managing fully funded reserves as required by current law, including separate accounting for reserve components.
- Collections process: a defined, legally compliant delinquency and collections procedure, including relationships with a condo-collections attorney.
- Fidelity bonding & insurance: the firm carries crime/fidelity coverage and errors & omissions (E&O) insurance sufficient to protect association funds it controls, as required under Section 718.111, Florida Statutes.
3. Staffing & Attention
- Manageable portfolio size: ask how many communities and doors each portfolio manager handles — a manager stretched across too many associations will be reactive, not proactive.
- Dedicated point of contact: a named manager assigned to your building, with a clear backup during vacation/illness.
- On-site presence: for a 52-unit mid-rise, clarify whether the manager visits on a scheduled basis or the community shares administrative/maintenance staff — and how often.
4. Technology & Communication
- Owner portal: online access to statements, documents, payments, and maintenance requests.
- Multiple communication channels: phone, email, and portal-based communication, with a published response-time standard.
- 24/7 emergency line: critical in Florida for hurricane season, flooding, and after-hours building emergencies.
5. Vendor Network & Maintenance Approach
- Preventive, not reactive: a documented preventive-maintenance program rather than a break-fix-only approach.
- Established vendor relationships: a bench of vetted, licensed, insured contractors able to negotiate favorable rates and respond quickly.
- Hurricane preparedness plan: a written storm-readiness and post-storm response protocol specific to Florida coastal/mid-rise properties.
6. Reputation & Fit
- Verifiable references: current clients of comparable size willing to speak candidly, plus at least one former client.
- Professional credentials: designations such as CMCA, AMS, or PCAM (through CAI) signal ongoing professional development beyond the base state license.
- Transparent, itemized pricing: a clear base management fee plus a full, written list of any additional or pass-through charges.
Part 3 — Questions to Ask Every Candidate
Licensing, Compliance & Legal
- Are you and the manager assigned to us currently licensed under Florida Statute 468.431? May we have your license numbers to verify?
- How many Chapter 718 condominium associations do you currently manage, versus Chapter 720 HOAs?
- Walk us through how you manage our SIRS and Milestone Inspection deadlines and incorporate the results into our reserve budget.
- What is your process when a board is considering a special assessment or reserve waiver vote?
- What errors & omissions and fidelity/crime insurance do you carry, and can you provide certificates naming our association?
Staffing & Service
- Who specifically would be our manager, and how many other communities and units do they currently manage?
- What happens if our manager is unavailable, on leave, or leaves the company?
- What is your guaranteed response time for owner inquiries and board requests?
- How often would the manager be on-site, and what does a typical site visit include?
Financial Management
- What financial reports will the board receive, and how often?
- What is your process for collections and delinquent accounts and which attorney do you work with?
- How do you safeguard association funds, and are operating and reserve accounts kept separately?
- Can you provide a sample budget and reserve schedule from a similar-sized client?
Pricing & Contract
- What is included in the base management fee, and what is billed separately (postage, transfer fees, inspection coordination, etc.)?
- How and when do fees typically increase, and by how much historically?
- What is the contract term, and what are the notice and termination provisions if the board is dissatisfied?
References & Track Record
- Can you provide three references from Florida condominium associations of similar size, plus one former client?
- Have you or your firm been the subject of any DBPR complaints or disciplinary action? Any pending litigation involving an association you manage?
- What is the average length of your client relationships, and what is your client retention rate?
Part 4 — Primary Selection Criteria for a 52-Unit Mid-Rise
Not every factor matters equally for a community this size. The table below highlights the criteria that matter most specifically because the association is a 52-unit mid-rise — too large for an informal, part-time arrangement, but not large enough to be a top-priority account for every firm.
| Criterion | Why It Matters for This Community | What “Good” Looks Like |
| Portfolio balance | 52 units is large enough to justify a dedicated manager but easy to under-serve if the firm favors larger, higher-fee properties. | Manager oversees a reasonable, disclosed number of comparable communities |
| SIRS / Milestone readiness | Mid-rise (3+ story) buildings are squarely subject to Florida’s structural inspection and reserve-funding mandates. | Documented process, current deadlines tracked, engineer relationships in place |
| Financial transparency | A 52-unit budget is large enough to require real accounting discipline, but board members are often volunteers without finance backgrounds. | Clear monthly statements board members can actually read and question |
| Local, hands-on presence | A community this size benefits from a manager who is genuinely reachable, not a call-center account. | Named local manager, defined site-visit cadence, real emergency contact |
| Vendor leverage | Too small to self-negotiate bulk vendor pricing; needs a firm with an established contractor bench. | Evidence of negotiated rates and quick emergency vendor response |
| Fee structure fit | Must be sustainable at this unit count without hidden per-unit or per-service charges eroding the budget. | Flat, itemized fee scaled appropriately to 52 units, no surprise add-ons |
| Cultural / communication fit | Board members are volunteers; a firm that is difficult to reach or unresponsive creates disproportionate burden. | Responsive, plain-language communication and a usable owner portal |
Part 5 — Board Checklist: Search & Interview Process
Use this checklist to track the search from kickoff to signed contract. Assign an owner to each phase and record the dates in the board meeting minutes for the association’s records.
PHASE 1: PREPARATION (BEFORE CONTACTING ANY COMPANY)
- Board has agreed in writing on scope of services needed (full-service vs. financial-only, on-site staffing, etc.)
- Budget range for management fees has been discussed and approved
- Current management contract (if any) has been reviewed for termination notice requirements
- Reserve study / SIRS / Milestone Inspection status and upcoming deadlines have been documented
- A board member or committee has been designated to lead the search
PHASE 2: SOURCING CANDIDATES
- Referrals gathered from CAI Florida chapter, neighboring associations, attorney, and/or CPA
- List of 4–6 candidate firms compiled
- Each firm’s CAM license(s) verified on myfloridalicense.com
- Each firm confirmed to have active, adequate E&O and fidelity/crime insurance
PHASE 3: RFP & PROPOSAL REVIEW
- Written RFP with standardized scope and question set sent to all candidates
- Response deadline set and communicated
- Proposals scored using a weighted criteria scorecard (see Part 4)
- Field narrowed to 2–3 finalists
PHASE 4: REFERENCE & BACKGROUND CHECKS
- At least three current-client references contacted per finalist
- At least one former-client reference contacted per finalist, where possible
- DBPR license status and any disciplinary history checked for each finalist
- Litigation history reviewed, if applicable
PHASE 5: INTERVIEWS
- In-person interview scheduled with each finalist, ideally on-site
- Assigned property manager (not only a sales representative) present at interview
- Full question set from Part 3 covered and answers documented
- Sample financial reports and a sample reserve schedule requested and reviewed
- Board members independently score each finalist immediately after the interview
PHASE 6: CONTRACT REVIEW & DECISION
- Finalist selected by board vote, per bylaws quorum and voting requirements
- Management contract reviewed by association counsel before signature
- Termination clause, notice period, and fee-escalation terms specifically confirmed
- Transition plan and start date agreed with outgoing and incoming managers
- Owners notified of the new management company and updated contact information
- Decision and supporting rationale recorded in board meeting minutes
Note: This guide provides general information for board planning purposes and is not legal advice. Boards should consult the association’s Florida-licensed attorney regarding Chapter 718 compliance, contract terms, and any specific legal questions before finalizing a management company selection.